Do you have a location?
Yes, our studio is located at 17 Ambrose ave, Cheltenham, vic 3192.
Is everything done in house?
Yes, we complete all services provided at our Cheltenham based studio.
Do we share our studio with Preema Auto?
Yes, we share the location ONLY with Preema. We only use Complete Car Detailing staff, tools and experience to complete our services, both of our businesses are run completely separately from the same location.
Do you charge extra for vehicles with excessive dirt or dog hair?
Yes, for vehicles that are extremely dirty like on site work trucks or suvs that have travelled Australia or vehicles that have a large amount of dog hair there is a surcharge to cover the extra labour required to get an awesome result as vehciles in this condition require 1-2 hours more work on average. For a rough pricing guide its usually $50-$100 extra depending on condition. If you would like to know if your vehicle will need this surcharge and the price if so, please contact us and arrange a time to pop down to the studio and we can quote on site or send us a text with pictures and we can text back a price for you on 0466 339 502
Do you offer a mobile detailing service?
Yes we still have our mobile detailing team running and can service all of Melbourne.
I need a custom quote?
We can help, please email us or call us for a custom quote.
Do we charge a call out fee for Mobile service?
No call out fees are charged for bookings within a 20km of our studio location at 17 Ambrose ave Cheltenham.
We can still service you if you live outside of those areas there will just be a small travel fee from $40+ depending on distance to cover the extra time and fuel expenses needed. Please contact us for a free quote on 0466 339 502 or hello@completecardetailing.com.au
How do I pay?
Payment is to be made on site as soon as the job is completed.
Payments are made by CASH/CARD/PHONE TAP we will have an eftpos terminal.
Receipt/tax invoice will be issued on site, We DO NOT hand out invoices that are paid later.
How long does it take?
The service takes from 2-6 hours for the detailing packages and 24 hours for the ceramic coating packages.
Do we charge extra for SUV’s and Utes?
Yes, for large SUV’s/Trucks/7 seat vehicles like Landcruisers, Range Rovers, Wildtracks, Discovery’s etc there is a $50 surcharge to cover the extra labour needed to complete the works.
Large people movers will have to get quoted a custom price, please contact us for a quote.
What do I need to provide for a mobile detail service?
All you need to provide is access to electricity and water.
How do I book?
Easy, just call us, email us or book online. We will find a time that works for you.
Can we fix dents and deep scratches?
No, we don’t fix dents,
A cut and polish will revive the surface and remove those swirls and light scratches or paint transfers you can see in the paint, this will leave your paint looking glassy and new again but any scratch that has gone through the clear coat and damaged the paint will not be able to be polished out.
When we detail your car we walk over the car before we start and explain which scratches will come out and which ones wont and the result is always impressive, the paint looks new again.
What days do we work?
Monday to Sunday 8am to 8pm